Refund Policy
Refunds & Cancellations
At Nur Oil Trans Gas LLP, we aim to provide reliable petroleum products and professional services to our customers and business partners. Because our activities involve refined petroleum products, transportation, logistics, and commercial supply arrangements, refund and cancellation terms may vary depending on the nature of each transaction.
Product Orders
Refund requests relating to petroleum products will be reviewed according to the specific terms agreed upon at the time of purchase or supply.
Damaged or Incorrect Products
If a customer receives a product that is damaged, incorrect, or does not correspond with the agreed order specifications, the matter should be reported to us as soon as possible.
We will review the circumstances and, where appropriate, arrange a suitable resolution, which may include replacement, adjustment, or refund in accordance with the agreed terms.
Service Cancellations
Requests to cancel transportation, logistics, processing, or other services should be submitted as early as possible. Cancellation terms may depend on whether work has already commenced or costs have already been incurred.
Refund Processing
Approved refunds will be processed using an appropriate payment method and within a reasonable period following confirmation of the refund.
Any applicable transportation, processing, administrative, or third-party costs may be deducted where permitted by the agreed commercial terms.
How to Request a Refund
To request a refund or discuss a cancellation, customers should contact Nur Oil Trans Gas LLP with relevant order or transaction details, including the product or service involved, date of transaction, and reason for the request.
Each request will be reviewed individually and handled fairly in accordance with the applicable agreement and commercial terms.
Product Orders
Nur Oil Trans Gas LLP reserves the right to update this Refund Policy when necessary to reflect changes in our services, operations, or applicable requirements. Any updated version will be published on this website.
Contact Us
For questions regarding refunds, cancellations, or commercial transactions, please contact our team directly. We are committed to handling customer concerns professionally and providing clear solutions wherever possible.